Account and Data Deletion
How to delete your Parmo account from inside the app, what is erased immediately, and what we are required to keep.
Version 1.2 · in effect since 28. Sept. 2026
Deleting your account
You can do it yourself, in the app, in under a minute. No email to support, no waiting period, no form.
- Parmo for iOS or Android: Profile tab → Email & password → Delete account, then confirm.
- Parmo on the web: Settings → Account → Delete account, then confirm.
Deletion is immediate and permanent. There is no undo, and re-registering with the same email creates a new, empty account.
If you cannot sign in, write to privacy@parmo.io from the address on the account and we will delete it within 30 days.
What is erased straight away
- Your login, email address and password hash.
- Your profile: display name, first and last name, public handle, city, birthdate, location, gender, music taste, language and notification settings.
- Your Instagram connection, including the stored access token, handle, name, bio, picture and audience data, and the synced posts and daily account statistics we held for it.
- Uploads: screenshots, story media and archived story copies, event flyers and galleries.
- Gigs still open (invited, requested, accepted or posted but not yet verified) and stories not yet verified, and any reward you had not yet earned. A reward you already earned stays yours: the organizer still owes it, and it is still handed over.
- Draft events, promoter lists and the reserved inbox addresses, if you are an organizer. Published events are closed and your brand page taken down.
- Your notifications, push notification tokens and in-app preferences, so notifications stop at once.
- Your referral code and the invite links pointing at it.
Disconnecting Instagram alone, without deleting the account, removes the token and stops all further reading of your Instagram data. That is under Profile → Instagram on the phone, or Settings → Connected accounts on the web, and you can also revoke Parmo from inside Instagram’s own app settings.
You can also start from Instagram: remove Parmo under Instagram → Settings → Apps and websites and ask for your data to be deleted. We then erase the Instagram data we hold about you (the connection, the synced posts and statistics, and our stored copies of your stories) and give you a confirmation code with a status page, at /data-deletion/ followed by the code, where you can check that it happened. Your Parmo account itself stays until you delete it.
What survives, and why
| What | Why | For how long |
|---|---|---|
| Payment records, if paid rewards launch (Parmo processes no payments today) | Accounting and tax law requires an invoice trail, and it cannot be deleted on request | Accounting records 10 years, receipts 8 years, as tax law requires |
| The other party’s record of a gig you completed with them: the booking, the verified story and its reach numbers, the reward granted or withheld, and the payout | It is their business record too, and their proof of what they paid for. Your name, handle, picture and the story itself are removed; what is left says "Deleted user" | 10 years, then deleted |
| Ratings, in both directions: the stars and comment you gave, and the ones you received | A rating is the other person’s record and part of their reliability score. The rater or ratee shows as "Deleted user" | 10 years, then deleted |
| If you are an organizer: your published events and the promoters’ gigs on them | They are the promoters’ record of what they delivered and were paid for. The brand behind them is renamed "Deleted organizer" and its page taken down | 10 years, then deleted |
| The delivery log for email we already sent you (recipient, subject, status), with the link to your account removed | Proving what was sent, if that is later disputed | 12 months |
| Server and security logs that mention your requests | Fraud and abuse investigation | Up to 90 days, set by our hosting and error-reporting providers |
| Data held by Stripe for a payout account you opened | Stripe is a controller in its own right for money-laundering and payment law | As Stripe’s own policy sets out |
| Instagram stories you posted | They are on your Instagram account, not ours. Deleting a Parmo account does not touch them | Yours to delete |
Questions
Anything unclear, or a deletion that did not work: privacy@parmo.io. The full picture of what we hold and why is in the Privacy Policy.